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FAQ's - Students

FULL TELE MODEL (Institutional Provided Laptop)

BYOD TELE MODEL (Bring Your Own Laptop)

  • What does BYOD TELE mean?
    Effective September 2017, three additional faculties will adopt the Bring Your Own Device (BYOD) TELE model.  Students enrolled in faculties that participate will be able to bring their own device for use in their academic studies and should visit the TELE Models page for information regarding recommended minimum laptop standards.
  • Can I buy a Mac for school?
    Yes, if you are in the BYOD TELE model, you can purchase and use a Mac computer if you wish but Windows may be required for your program. Please check the hardware and operating system standards provided by Information Technology Services in the TELE Models page.
  • Where can I find the hardware and operating system standards?
    Visit the TELE Models page to find information on hardware and OS standards for both Windows and Mac-systems.
  • Can I rent a laptop if I need one for a short period?

    Laptop rentals will be available for a nominal fee to accommodate BYOD TELE students who might need a laptop for a limited time (subject to availability).


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  • I can't remember my username or password.

    Username and password information details are included in an email from the Registrar that acknowledges that your fees have been paid to the university. If you are unable to locate this message, go to the IT Service Desk for assistance. If you unable to visit the IT Service desk, please call 905.721.3333 for support.

    Note: Due to security reasons we are unable to give out usernames and passwords by email.

  • How do I change my network password?

    The Self Service Network Password Management tool allows students (on or off campus) to set up a profile of 'secret' questions as an option to reset a network password. These secret questions MUST be set up prior to the tool being used as they are tied to your network password at the time of enrollment.  Once you have set up your profile, you will be able to:

    • Change your password (if you know your current password)
    • Reset your password (if you don't know your current password)
    • Unlock your account (if you remember your password)
    • Edit your profile (edit the questions and answers in your password reset profile)