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Exam Support (In class)


Information Technology Services provides hardware, software and technical support during examinations (upon faculty request). Technical Support Analysts (TSA's) can provide emergency loaner laptops in the event of hardware or software failure and students can complete their exams with the peace of mind that technical support is available during exam periods.

If faculty wish to request technical support for mid-term and final examinations please complete and submit the request form at least 10 business days prior to the exam  Attendance will be subject to availability.

Please note: TSA's do not provide support for graduate program exams.

  • Tips for a successful examination
    • Mute your sound.
    • Ensure LockDown Browser is up to date. If you are on the 1.X version, this will no longer function correctly and you will need to update to the 2.X version based on Google Chrome.
    • Ensure you have a power cord and additionally an Ethernet cable, as this connection is preferred over Wireless.
    • Ensure you have no Windows updates pending when you begin the Exam. Reboot your computer beforehand.
    • Verify that any applications needed for the exam are working properly. If you have issues with your applications, visit the IT Service Desk prior to the exam to get them resolved.

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